Collapse all Expand all

1. Registration

   • Is registration or subscription required for Classifieds?

     All you need is 1 user account with MOCCA and you will be able to access the Classifieds and OneGuide segments. Anyone can visit the site and search and browse ads at no cost at all.

     Registration is only required when you want to post an ad or activate a service such as saving selected ads.

   • Why you should register

     If you intend to place ads on Classifieds, you will have to register. Upon registration, you will get your own My Account page which will be your MOCCA dashboard - that is, your control centre for managing your MOCCA experience. This is where you will find details of your Profile, Classifieds ads, OneGuide listing, Shopfront and Inbox messages.

     If you just plan to search and browse the ads, we encourage you to register because certain features are only available to registered users. Also, the earlier you register, the better the chances of getting the username you want!

   • Choosing a Username and password

     You can use any username you want when you register. Your password has to be at least 6 alpha-numeric characters. No special characters, please.

   • Account activation and My Account

     Once you have registered, you will need to activate your account. We will send an email to your registered address with the activation link.

     If you do not see our email in your Inbox of the email you had registered with, please check your Spam or Junk mail folder. It could have been wrongly filtered by your browser or email program. (Some mail programs treat all automatically generated email as spam mail.)

     If you see the email but cannot see the activation link, your browser is most likely blocking it. If this is the case, you should find at the top of the email window an information bar which gives you the option of unblocking content in the email. Select that and you should then see the activation link. Just click the link and your MOCCA account will be immediately activated.

     When your account is activated, you will get your own My Account page which will be your MOCCA dashboard - that is, your control centre for managing your MOCCA experience. This is where you will find details of your Profile, Classifieds ads, OneGuide listing, Shopfront and Inbox messages.r MOCCA experience. This is where you will find details of your Profile, Classifieds ads, OneGuide listing, Shopfront and Inbox messages.

   • Problems with registration

     If you have any problems during registration, please send an email with details of the problem to webmaster@mocca.com

   • If you forget your Username

     If you cannot remember your Username, or if you have any other problems with logging in, please send an email to webmaster@mocca.com

   • If you forget your Password

     If you cannot remember your password, click here to reset your password.

2. My Account

   Your My Account page is your MOCCA dashboard or control centre. You can edit your your Profile, Classifieds ads, OneGuide listing, Shopfront and Inbox messages from here.

   • My Profile

     You can change your password, upload a picture of yourself, add additional information such as details about your company. The only field you cannot edit is your username.

   • My Classifieds

     • My Active Ads
       These are the ads that are live on MOCCA. You can view or edit each ad status.
       • View: This takes you to the ad.
       • Edit: You can only modify your ad within 3 days inclusive of date of posting, after which you will only be able to change the status of your ad.
     • My Draft Ads
       These are the ads that you have saved without publishing.
       • View: This takes you to the ad.
       • Edit: You can edit the ad whenever you want and however you want. You can completely reword the ad and upload a completely new set of pictures. After you have edited it, you can choose to publish or save it for later.
       • Delete: You can delete the draft ads that you do not wish to keep anymore.
     • My Inactive Ads
       All your inactive ads are stored here. You can view and republish them whenever you want.
     • My MOCCA Watchlist
       These are the ads you bookmarked while browsing. There is no limit to the number of other ads that you can bookmark. You can also compare Vehicle and Property ads in this section and delete these ads whenever you want.

   • My OneGuide

     You can edit your Paid business listing details except Company Name and BRN.

   • My Shopfront

     You can manage your shopfront, catalogue details and template design.

   • My Inbox

     All private messages from other registered members to you will be stored and managed here.

3. Browsing Ads

   Anyone is free to browse ads on MOCCA. No registration is required. You can also print the ad without having to register.

   But if you want to save an ad for viewing later, or email it to your friends, or report an offensive ad, you will need to be registered and logged in. The ads you bookmark will be listed in the 'My MOCCA Watchlist' section of your My Account page.

4. Search

   • How to search MOCCA

     There is a search box on every page of MOCCA. You can do a keyword search across all of MOCCA or within a category.

     If you want to search within the Property and Vehicles categories, you can choose Power Search which lets you search by a number of fields.

   • Sorting your search results

     You can sort your search results by the date the ad was published, the indicated price, and district.

5. Posting Rules

   Mediacorp Pte Ltd asks that all users of this website abide by these rules and help to keep MOCCA a fair and friendly place.

   Please DO NOT post ads that:

   • Advertise illegal products or services. These include:
     • Prostitution, whether explicit or implicit. This includes ads for massage services where the emphasis is on the masseur or masseuses appearance and other physical attributes
     * Massage services by under-aged persons
     • Recruitment of under-aged persons for escort or massage services
     • Illegal money-lending
     • Medical products, health supplements and other items that have been banned by the Singapore authorities.
   • Have sexually explicit, offensive, or illegal content. These include:
     • Images & video clips with nudity and/or pornographic material
     • Obscene language
     • Anything that is against the public interest, public morality, public order, public security, or national harmony, or that is otherwise prohibited by Singapore laws.
   • Contain material that is copyright-protected and/or that you do not have the right to use.
   • Are defamatory in any way.
   • Are racist, sexist or ageist.
   • Comment in any way on political interests and/or political parties.
   • Have inaccurate or misleading descriptions of products or services.
   • Are duplications of other ads you have posted in a sub-category. This includes duplicate ads where the title, summary or descriptive text have been slightly changed.
   • Are deliberately placed in the wrong category or categories.

   Where ads, whether paid or free, meet any of the above criteria, we will remove them.

   If advertisers continue to flout our rules, we will suspend their accounts or take any further action that we feel is required.

   Where postings contravene Singapore's laws, we will cooperate fully with the authorities in the event of any investigation and/or prosecution. This includes providing the authorities with any information you have provided to us or which we have collected as part of your use of MOCCA (e.g. your IP addresses, user id, name, mailing address, NRIC number, telephone number, email address).

   Please also see our Terms and Conditions.

6. How to Buy & Sell Safely

   MOCCA is a platform for buyers and sellers to connect with each other. We do not vet the ads before they are published. We make it clear in our Terms and Conditions that we are not responsible for the content of ads placed on MOCCA.

   We do, however, monitor the site and remove ads that clearly contravene our Posting Rules. We encourage MOCCA users to alert us to such ads.

   We also encourage MOCCA users to exercise common sense when they buy or sell via the Internet. There are many advantages to online-related buying and selling but, as in all commercial activity, there is always the danger of unsubstantiated claims and other unethical practices, and of outright fraud.

   While the principle of caveat emptor (let the buyer beware) puts the onus of caution on the buyer, sellers too need to be alert to possible scams.

   Here are some tips for safer buying and selling via the Internet:

   Advertise & search online; sell & purchase in person
   It is wise to arrange to meet so that the buyer can examine the item and be sure it meets his or her needs. Payment can then be made immediately. For the seller, it's usually best to get payment in cash as cheques can bounce.

   Pay on Delivery / Deliver on Payment
   
   If you're the buyer, do not agree to send money in any form (cash, electronic transfer and so on) before you receive an item, particularly if the seller is an individual or a little-known company.
   
   And if you're the seller, do not mail (or deliver by other means) the item without being sure that you will be paid. Meeting the other party and completing the transaction in person is strongly recommended.

   Take extra care with sellers or buyers who are overseas
   
   As a general rule, don't agree to transactions with advertisers who are overseas unless they are established companies or have secure credit card or other online payment facilities such as Paypal. It's too risky otherwise.
   
   You'll find some useful information and advice about safe online shopping and payments on this site: Get Safe Online: http://www.getsafeonline.org/

   Too-good-to-be-true offers are usually precisely that
   You can find some very good deals on MOCCA. But be careful about ads that offer products at extremely low prices or quick and easy ways to make lots of money.
   
   The deep discounts usually come with some conditions, so be sure to look out for these. Meanwhile, if you are hoping to get rich quick and without much effort, you're probably better off trying your luck at the Singapore Sweep.

   Medical miracles
   We get many offers in our email - and also on MOCCA - of products that promise near miraculous results for sexual performance, breast size, weight problems, and so on. Most are probably harmless enough, but it would be wise to do a bit of research before you start using these products. Ask around amongst your friends and do a search on the Internet to see what people have said about the product. Most importantly, especially if you have any medical condition, check with your doctor.

7. Problem Postings (Report As Offensive)

   We do not vet ads before they are placed on MOCCA partly because, with the high volume of ads we get, it would dramatically slow down the publishing process. We also believe that the vast majority of our users are mature and responsible people who will readily abide by our posting rules.

   There are, however, some who will abuse this trust and try to take advantage of our service, especially as it is currently free of charge. We thus do monitor the ads and remove those that contravene our posting rules.

   We encourage members of the MOCCA community to help us by keeping an eye out for problem ads.

   So if you come across an ad that appears to be in the wrong category, or is in any way objectionable (see our Posting Rules), please alert us by clicking on the 'Report as Offensive' button that is on every Ad Details page. You need to be registered and logged in to do this.

   You can also send email to webmaster@mocca.com but please include as much detail as possible, including the URL of the ad.

   We will check things out and take action as needed.

8. Advertising on MOCCA

   MOCCA is the top online classifieds site in Singapore, with some 8.4 million page views a month. Our extensive and imaginative marketing efforts are fast making MOCCA a household name.

   This buzz creates a prime advertising opportunity for companies keen to reach online audiences. If you'd like to find out about the advertising opportunities on MOCCA, please send email to sales@mocca.com.